Application Spotlight: Requirements Gathering

• Define and implement features that respond to the customers' requirements with precision and detail

• Use Quindi Meeting Companion to record customers' input sessions in their own words
• Share accurate, unfiltered voice of the customer with team members responsible for design and implementation

1. Account Manager or Project Manager requests permission from the customer to capture requirements discussions.
2. Record requirements discussions using Quindi Meeting Companion software with a webcam or microphone and a notebook PC.
3. Share Meeting Companion file to team or other stakeholders responsible for defining project requirements. Post on a shared file server or email compact highlights as an attachment.
4. Use the meeting record to mine for specific needs, ensure accuracy when conveying requirements to others, check for completeness in your response, pick up on the customers’ emphasis, body language and nuances.
5. Anyone can annotate or comment directly in the meeting file, the end result being a repository providing the group’s reflection and input. Notes and other data can be exported and turned into a written document.

"We are currently defining the next generation of our network infrastructure product. The customer requirements are complex and the customer feedback we have received is detailed. Marketing typically interviews existing customers as part of the requirements definition process, but there’s nothing like hearing their technical requirements directly from the customer. It helps flesh out the real need, convey nuances, and prevent misinterpretation.

Another benefit of capturing the customer interactions and sharing the file with the team is the personal connection the team feels with the customer upon seeing and hearing them, rather than simply receiving their input second-hand. Productivity seems to surge whenever the team is able to hear the customer directly, unfiltered."

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